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Gen Mobile Port Out Process
The port-out process for Gen Mobile allows customers to keep their existing phone number when switching to another carrier. It involves verifying the customer’s account information and ensuring the account is active before the transfer can take place. This process is designed to protect the customer’s privacy and prevent unauthorized transfers. Once approved by both carriers, the number transfer is usually completed quickly and seamlessly, minimizing any disruption in service.
What you need (collect first)
Phone number(s) being ported
Gen Mobile account number
Port-out/transfer PIN
Account holder name + billing ZIP (match exactly)
Step-by-step
Confirm the line is active
Do not cancel Gen Mobile service before porting.
Get the account number + port-out/transfer PIN
Call: 611 from a Gen Mobile phone, or 1-833-528-1380
Submit the port to the new carrier
Enter: phone number, account number, transfer/port PIN, billing ZIP, account holder name.
Common rejections (quick fixes)
PIN incorrect: re-confirm with Gen Mobile and resubmit
Account # mismatch: re-check the account number
Name/ZIP mismatch: match exactly as stored on the account
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