Flex Mobile Port Out Process
The port-out process for Flex Mobile allows customers to keep their existing phone number when switching to another carrier. It involves verifying the customer’s account information and ensuring the account is active before the transfer can take place. This process is designed to protect the customer’s privacy and prevent unauthorized transfers. Once approved by both carriers, the number transfer is usually completed quickly and seamlessly, minimizing any disruption in service.
What you need (collect first)
Phone number(s) being ported
Flex Mobile account number
Port-out/transfer PIN
Account holder name + billing ZIP (match exactly)
Step-by-step
Confirm the line is active
Do not cancel Flex Mobile service before porting.
Get the account number + port-out/transfer PIN
Call Flex Mobile Support/Customer Care and request the account number and port-out/transfer PIN (account holder verification required).
If you share the support number your reps use (or the official My Account link), I’ll insert it so this page is fully copy/paste ready.
Submit the port to the new carrier
Enter: phone number, account number, transfer/port PIN, billing ZIP, account holder name.
Common rejections (quick fixes)
PIN incorrect: re-confirm the porting PIN with Flex Mobile and resubmit
Account # mismatch: re-check the account number provided by support
Name/ZIP mismatch: match exactly as stored on the Flex Mobile account