Cricket Wireless Port Out Process
The port-out process for Cricket Wireless allows customers to keep their existing phone number when switching to another carrier. It involves verifying the customer’s account information and ensuring the account is active before the transfer can take place. This process is designed to protect the customer’s privacy and prevent unauthorized transfers. Once approved by both carriers, the number transfer is usually completed quickly and seamlessly, minimizing any disruption in service.
What you need (collect first)
Phone number(s) being ported
Cricket account number
Cricket port-out/transfer PIN
Account holder name + billing ZIP (match exactly)
Step-by-step
Confirm the line is active
Do not cancel Cricket service before porting.
Get the account number + port-out/transfer PIN
Call Cricket Customer Support: 1 (800) 274-2538
Request the account number and the port-out/transfer PIN (account holder verification required).
(Optional) My Account (self-serve)
If you share the exact Cricket “My Account” link you want used, I’ll add it here so reps can send it to customers.
Submit the port to the new carrier
Enter: phone number, account number, transfer/port PIN, billing ZIP, account holder name.
Common rejections (quick fixes)
PIN incorrect: re-confirm the porting PIN with Cricket and resubmit
Account # mismatch: re-check the account number provided by Cricket
Name/ZIP mismatch: match exactly as stored on the Cricket account