Consumer Cellular Port Out Process
The port-out process for Consumer Cellular allows customers to keep their existing phone number when switching to another carrier. It involves verifying the customer’s account information and ensuring the account is active before the transfer can take place. This process is designed to protect the customer’s privacy and prevent unauthorized transfers. Once approved by both carriers, the number transfer is usually completed quickly and seamlessly, minimizing any disruption in service.
What you need (collect first)
Phone number(s) being ported
Consumer Cellular account number
Port-out/transfer PIN (or account PIN if they use that for ports)
Account holder name + billing ZIP (match exactly)
Step-by-step
Confirm the line is active
Do not cancel Consumer Cellular service before porting.
Get the account number + port-out/transfer PIN
Call Consumer Cellular Customer Service: (888) 345-5509
Or dial 611 from the Consumer Cellular phone
Request the account number and the port-out/transfer PIN (account holder verification required).
Official contact page: https://www.consumercellular.com/contact
Submit the port to the new carrier
Enter: phone number, account number, transfer/port PIN, billing ZIP, account holder name.
Common rejections (quick fixes)
PIN incorrect: re-confirm the porting PIN with Consumer Cellular and resubmit
Account # mismatch: re-check the account number provided by support
Name/ZIP mismatch: match exactly as stored on the Consumer Cellular account