Boom! Mobile Port Out Process
The port-out process for Boom! Mobile allows customers to keep their existing phone number when switching to another carrier. It involves verifying the customer’s account information and ensuring the account is active before the transfer can take place. This process is designed to protect the customer’s privacy and prevent unauthorized transfers. Once approved by both carriers, the number transfer is usually completed quickly and seamlessly, minimizing any disruption in service.
What you need (collect first)
Phone number(s) being ported
Boom! account number (often called Customer Number)
Port-out/transfer PIN
Name + ZIP on file (match exactly)
Step-by-step
Confirm the line is active
Do not cancel Boom! service before porting.
Get the account number + port-out/transfer PIN
Call Boom! Customer Care: 800-767-5599
Request the Customer Number/account number and the port-out/transfer PIN (account holder verification required).
Support site (backup): https://support.boom.us/
Submit the port to the new carrier
Enter: phone number, Customer Number/account number, transfer/port PIN, ZIP, name.
Common rejections (quick fixes)
Account # entered as phone # (wrong): use the Customer Number/account number provided by Boom!
PIN incorrect: re-confirm the port-out PIN with Boom! and resubmit
Name/ZIP mismatch: match exactly as stored on the Boom! account