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Affinity Cellular Port Out Process
The port-out process for Affinity Cellular allows customers to keep their existing phone number when switching to another carrier. It involves verifying the customer’s account information and ensuring the account is active before the transfer can take place. This process is designed to protect the customer’s privacy and prevent unauthorized transfers. Once approved by both carriers, the number transfer is usually completed quickly and seamlessly, minimizing any disruption in service.
What you need
Phone number(s)
Affinity account number
Port-out/transfer PIN
Name + ZIP on file (must match exactly)
Step-by-step
Confirm the line is active
Do not cancel Affinity service before porting.
Get the account number + transfer PIN
Option A (recommended): call Affinity Customer Support: 833-679-1090 and request the account number and port-out/transfer PIN.
Option B (self-serve): use Affinity’s number transfer resources:
https://affinitycellular.com/Support/Keep-My-Number
Contact page (if needed): https://affinitycellular.com/Support/Contact
Submit the port to the new carrier
Enter: phone number, account number, transfer PIN, ZIP, name.
Common rejections (quick fixes)
Invalid PIN/account #: re-confirm both with Affinity support and resubmit
Info mismatch: match name/ZIP exactly as stored with Affinity
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