T-Mobile has closed a loophole that allowed employees to bypass the T-Life app by processing cash transactions through legacy systems. With cash payments now integrated into T-Life, all customers and employees must use the app for transactions. Installed over 90 million times, T-Life represents T-Mobile's aggressive digital transformation strategy—and wireless dealers must adapt.

UBS reports rising cancellation rates at AT&T, T-Mobile, and Verizon as customers become more willing to switch carriers. The Big Three are launching aggressive campaigns like Verizon's "Bring Your Bill" and T-Mobile's "Switching Made Easy" to steal customers from rivals. For wireless dealers, this environment creates massive opportunities to win customers frustrated by price hikes and poor service.

Former T-Mobile TPR employees reveal widespread unethical practices including adding unauthorized insurance, accessories, and services to customer accounts without consent. Luna Wireless, which operates 450+ T-Mobile stores, is specifically named. This scandal highlights why ethical wireless sales practices dealers prioritize create sustainable competitive advantages through trust, transparency, and long-term customer relationships.

Verizon is cutting HBO Max upgrade prices starting December 16, offering ad-free streaming for less. The Standard tier drops to $7.50/month (down from $11), and Premium falls to $12/month (from $15). This creates a powerful sales opportunity for wireless dealers to position streaming bundles as value-adds that increase customer retention and average revenue per user.

SpaceX has quietly removed its budget-friendly $40 Starlink plan from the US market, leaving dealers and customers searching for affordable satellite internet alternatives. The Residential 100Mbps plan, which capped speeds at 100Mbps, is no longer available on Starlink's website or app. This creates new opportunities for wireless dealers to position alternative connectivity solutions and bundles.

The FCC just approved AT&T's $1 billion spectrum purchase and T-Mobile's $4.4 billion acquisition of UScellular's wireless operations. This marks major market consolidation with the Big Three now controlling 80%+ of spectrum and 90%+ of subscribers. Here's what wireless dealers need to know about these deals and how to capitalize on the changing landscape.

AT&T just launched Connected Life, a new smart home security system powered by Google Home and Abode with cellular backup. Starting at $10.99/month with hardware kits from $399-$699, this convergence offering creates massive opportunities for wireless dealers to bundle mobile, internet, and smart home security. Here's how to sell it.

Disney just ended the Hulu-to-Disney+ add-on, forcing millions to switch to new bundles. For wireless dealers, this creates a massive opportunity to position convergence offerings—mobile + home internet + streaming—as the ultimate value play. Here's how to capitalize on streaming bundle confusion and drive sales.

TCL's 60 XE NXTPAPER smartphone just dropped to under $200 with massive holiday discounts—128GB for $169.99 and 256GB for $199.99. This eye-friendly, feature-packed device competes with flagships at a fraction of the cost. For wireless dealers, budget smartphones represent huge margin opportunities, especially when paired with prepaid plans and accessories. Here's how to capitalize.

Starlink just launched mobile satellite internet that connects directly to ordinary smartphones—no dish, no installation, no special hardware. This changes the game for remote connectivity and creates massive opportunities for wireless dealers to sell complementary services, devices, and accessories. Here's what you need to know.

T-Mobile just launched a new "Line On Us" promotion for December 2025, offering select customers a free additional line with no device purchase required. The promo, called "Loyalty BYOD Dec 2025," requires at least 2 paid lines and is BYOD-only. For wireless dealers, this is a powerful retention and upsell tool—here's how to leverage it for maximum sales impact.

DIRECTV just added five new Peacock Games channels for subscribers who add Peacock for $10.99/month, featuring Big Ten basketball, Premier League soccer, and upcoming events like the Super Bowl and Winter Olympics. For wireless dealers, this is a prime example of convergence bundling—and a sales opportunity you can't ignore.

Mint Mobile just extended its Black Friday promotion through December 31, offering up to $900 off flagship phones from Samsung, Google, and Apple with a 12-month unlimited plan at $15/month. For wireless dealers, this aggressive MVNO pricing creates both a competitive threat and a partnership opportunity. Here's how to position MVNOs in your sales strategy.

Comcast just revamped Xfinity TV plans with simplified pricing, no contracts, free 4K equipment, and no hidden fees. The new structure includes five packages starting with TV Core, plus multi-service discounts for customers who bundle internet and mobile. Here's what wireless dealers need to know about these changes and how to position Xfinity bundles as a competitive advantage.

Google's December 2025 update for Pixel devices delivers major performance improvements that users are calling "like getting a new phone." Better battery life, reduced heat, and smoother operation address the biggest complaints about Pixel 10 and older models. Here's what wireless dealers need to know about this update and how to use it in customer conversations.

AT&T CEO confirms digital carrier switching rollout in 2025. Learn how easier customer switching impacts wireless dealers and retention strategies.

Mint Mobile's new bundle pairs 5G home internet with unlimited wireless for just $40/mo. Learn how dealers can leverage this competitive MVNO offer.

T-Mobile is launching 5G-Advanced features in 2026. Learn how wireless dealers can capitalize on RedCap, uplink improvements, and network slicing opportunities.

Learn why old text messages slow down Android phones and how wireless dealers can turn this common customer complaint into a profitable service opportunity.

Verizon's shift to AI customer service sets a dangerous precedent for T-Mobile and AT&T. Learn how this impacts wireless dealers and customer retention strategies.