Protect the Prepaid Industry- stop T-Mobile from making negative changes to Metro Dealers



Link for the campaign:

Metro by T-Mobile dealers are furious with the changes that will be taking place within the next few business cycles. Changes that will effect their business and bottom dollar and may cause stores to close. Metro dealers are feeling the comp change is not fair and will cause a lot of their stores to close. There is a petition for the dealers to sign, if you do not want these changes to happen. Follow the link above for your voice to be heard!


"T-Mobile is making major changes to their Metro by T-Mobile prepaid dealer program which is going to affect 8000+ stores and 20000+ employees. Dealers will face a negative impact to cash flow and revenue in month one. The changes listed below have one upside with many downsides to the dealers upfront income/cash flow. 

  1. Currently we get paid X amount for activating a customer a new line service, effective 10-1 that amount will be decreased and we can possibly earn more if the customer stays active for 6 months, YES, 6 whole months! Keep in mind this is a Prepaid customer. 

  2. Currently Dealers make a portion of the Payment fee on taking in-store cash payments. This helps off set bank deposit fees, credit card fees, employees time taking the payments. T-Mobile is Removing that Effective 10-1. Most carriers pay a monthly residual ex: Cricket

  3. Currently we may purchase and sell Cellphone accessories from any vendor to stay competitive with other outlets such as Boost Mobile, Cricket, Walmart, Target, Five Below, etc. effective 10-1 we must purchase from a single source vendor which is known for shortage of products and not proper product mix that our customers want. This is illegal as they are treating us as a franchise. Our cost will go up, which means our retail price will go up. This will make us less profitable and less competitive as we will have to sell at our old pricing. 

  4. Customers can currently receive discounted upgrade pricing every 90 days. Effective 10-1 this will change to every 180 days. This will make it tougher on dealers to retain a customer for 6 months in order to earn that full potential commission. It’s a double negative situation. It works against the dealers and employees

This is what we are asking for in order to keep our business Viable, Profitable, Competitive and have enough income to pay our employees and offer raises

  1. Same amount in commission proposed spread over 3-4 months instead of 6 months

  2. Residuals on payment income with a minimum threshold (use 12 months of current fee come as a base starting point)

  3. Optional accessory vendors not limited to single source vendor

  4. Customer upgrade policy back to 90 days

  5. Stop T-Mobile from poaching Metro Customers

  6. Change dealer guidelines to work against stores from staying competitive in the prepaid space

  7. Stop T-Mobile reps from constantly harassing us to Slam customers with features and MRC 

  8. Compensate dealers that were forced to close their Doors via a mass Nationwide termination. Dealers were given no reason or explanation. This hurt many businesses, families and employees 

The needs we have asked for above is vital to keeping our business a prepaid model and keeping dealers healthy financially. T-Mobile will negatively impact and hurt dealers long term with these changes. There is much more however we can only list so much here. 

We are not a franchise, which they are treating us like one. That is illegal. 

T-Mobile is also mass texting Metro customers to move them over to the T-Mobile side. Offering special financing and pricing. Conflict of interest, illegal!

Please sign and help us continue to make Metro great again!"

-change.org

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