Samsung halted sales and issued a worldwide recall for its Galaxy Note 7, acknowledging “a battery cell issue” with the new high-end phone that has resulted in nearly three dozen unspecified problems globally.
The South Korean electronics vendor didn’t disclose details regarding those problems, but the company saw its market capital plummet nearly $7 billion earlier this week due to increasing reports of exploding batteries.
“In response to recently reported cases of the new Galaxy Note 7, we conducted a thorough investigation and found a battery cell issue,” the world’s largest smartphone vendor said in a prepared statement. “To date (as of September 1) there have been 35 cases that have been reported globally and we are currently conducting a thorough inspection with our suppliers to identify possible affected batteries in the market. However, because our customers’ safety is an absolute priority at Samsung, we have stopped sales of the Galaxy Note 7.”
The company also said it will voluntarily replace Galaxy Note 7 devices that have already been sold “over the coming weeks.” And T-Mobile issued a brief statement saying it has suspended sales of the device through all of its channels.